SAP Business One Support & Optimization Services

200+
ERP implementations

25+
years in ERP & software development

SAP Partner
since 2004

Whether it’s their support team solving problems of the end user, their technical team migrating a new database or their sales team discussing an ERP implementation, ProjectLine has always been a pleasure to work with.

Jason MacCuaig

Casey's Creative Kitchens

With ProjectLine’s product knowledge, we can rely on them as a partner. They’re responsive to our needs.

Nathan Pye

KEGO Corporation

We chose ProjectLine because they were the only ones who had a system that would meet what we needed. They have a great support system, so if there is a problem, we can always find someone to help us get through it.

Gary Keam

Canada Green

Day-to-day support

Get help troubleshooting errors, resolving unexpected system behaviour and addressing issues that interrupt day-to-day work.

Expand your system

Adapt your solution when you need new reports, workflows, integrations, add-ons or custom functionality to support a business requirement.

Plan for changes

Get help assessing and preparing for upgrades, infrastructure changes and other technical updates that can affect your SAP Business One environment.

Support from people who know your solution

Work with a team that understands how your SAP Business One environment is configured, the processes it supports and the custom functionality around it. That context enables us to look beyond the immediate issue when troubleshooting or recommending a change.

Functional and technical expertise in one team

Our SAP Business One consulting, development and data center teams work together, so we can support both day-to-day functional needs and more technical requirements involving integrations, custom development or your technical environment.

Expertise across your entire environment

For customers hosted in ProjectLine’s private cloud, our team understands both SAP Business One and the infrastructure behind it. If an issue affects your system, we can investigate and resolve it quickly without the delays that come with multiple providers.

Continuity from implementation to support

Our relationship doesn’t end at go-live or after a support request is resolved. The knowledge gained during implementation carries forward after go-live, so your support team already understands your business, your solution and the decisions behind it.

SAP Business One is primarily supported through SAP’s partner network. You work with an SAP partner (like ProjectLine) for day-to-day support requests, troubleshooting and changes to your solution. When necessary, we can escalate issues to SAP support.

A current maintenance agreement gives you access to SAP Business One software updates and new versions, along with SAP’s support resources. We'll help you understand what your maintenance agreement covers and how it relates to the support you receive from ProjectLine.

SAP Business One upgrades are planned projects rather than automatic updates. Preparation and testing are typically required before you upgrade your production environment. The effort and cost of this depends on your current version, customizations and integrations. ProjectLine can help you assess the impact, plan the upgrade and test the components of your SAP Business One environment before the change is made.

Yes, we can support SAP Business One systems that another partner implemented. Before taking over support, we’ll need to understand your existing environment, including your SAP Business One version, infrastructure, add-ons, integrations and customizations, so our team has the context needed to support it effectively. This article explains the process of changing SAP Business One partners.

SAP Business One Support & Optimization Services

Get more value from SAP Business One after go-live.

What growing companies have to say…

How does ProjectLine support you after go-live?

Day-to-day support

Expand your system

Plan for changes

How is ProjectLine’s support different?

Support from people who know your solution

Functional and technical expertise in one team

Expertise across your entire environment

Continuity from implementation to support

Frequently Asked Questions

Who provides support for SAP Business One?

Do we need an SAP Business One maintenance agreement?

How do SAP Business One upgrades work?

Can ProjectLine support SAP Business One if another partner implemented it?

Need help getting more from SAP Business One?