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NetSuite Support & Optimization Services

Get more from NetSuite long after go-live.

Your NetSuite system should continue to evolve with your business.
Whether ProjectLine implemented your solution or you're looking for a new NetSuite partner, we can help you solve problems, improve processes and adapt your system as your needs change.a

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NetSuite-Support-750
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200+
ERP implementations
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25+
years in ERP & software development
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Oracle NetSuite
Solution Provider

What growing companies have to say…

Already using NetSuite and need better support?

You don't have to stay with the partner that implemented your NetSuite system. Maybe you're waiting too long for answers, constantly explaining your business to someone new or getting reactive support when you need more strategic guidance.

ProjectLine can step into an existing NetSuite environment, learn your system and processes, and help you prioritize what needs attention now and what could work better long-term. We'll get familiar with your configuration, customizations, integrations and challenges you face so we have the context to support you effectively.

Still implementing and the project has gone off track? Learn about our NetSuite project rescue services ›

How does ProjectLine support you after go-live?

Your priorities for NetSuite change over time.  As your team becomes more comfortable with the system and your business changes, the role we play changes too. Whether we implemented your solution or took over support later, we aim to keep you connected with consultants who know your NetSuite environment and understand how your business uses it.

Day-to-day support

Get help diagnosing issues and understanding the root cause, whether it's the software, your process or a training gap.

System optimization

Improve how you use NetSuite through process improvements, configuration changes and strategic guidance to get more from your existing solution.

Ongoing training

Build knowledge within your own team through key user training, support for new functionality and our train the trainer approach.

New requirements

Adapt NetSuite when your business needs something new, from additional modules and integrations to custom functionality.

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What We Do

How is ProjectLine’s support different?

Getting long-term value from NetSuite takes more than fixing issues as they come up. You need a partner who understands how your business operates, can help you determine what's behind a problem and provides guidance on how your system should evolve over time. That's why our support goes beyond troubleshooting.

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We understand the business behind your system

Our functional consultants connect what's happening in NetSuite to your financial and operational processes, so we can help solve the underlying business problem, not just the immediate system issue.

We understand the business behind your system
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You get continuity from people who know your system

We aim to keep you connected with consultants who understand your business and system, so you spend less time explaining and more time moving forward. 

You get continuity from people who know your system
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We know when to involve NetSuite

Not every problem can or should be solved by your implementation partner. When an issue requires NetSuite's involvement, we can diagnose the problem, gather the right information and help coordinate escalation with the appropriate NetSuite resources.

We know when to involve NetSuite
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Our support team is based in Canada

Our consultants and support resources are based in Canada, making it easier to reach the help you need during your business hours.

Our support team is based in Canada

Frequently Asked Questions

How is ProjectLine support different from NetSuite Support?

NetSuite Support and ProjectLine play different roles. NetSuite can address issues with the software itself and escalate product defects within Oracle. ProjectLine looks more broadly at what may be causing the problem, including configuration, customizations, integrations, processes and training, to determine the right solution. The two often work together rather than replacing one another.

How does ProjectLine charge for NetSuite support and consulting?

Most of our NetSuite consulting and support is billed on a time and materials basis, giving you flexibility as your priorities change. For clearly defined work, we may recommend a fixed-cost project, and managed services are available for certain ongoing NetSuite administration needs.

Our rates vary by role and type of work, and we'll share our standard rate schedule upfront, so you understand how you'll be charged before we get started.

Can ProjectLine support our NetSuite system if you didn’t implement it?

Yes. You don't need to have implemented NetSuite with ProjectLine to work with us for ongoing support and optimization. We'll start by learning about your existing environment and establishing the context we need to support it effectively. Check out our article on changing NetSuite partners for more details on the process.

What NetSuite training does ProjectLine provide?

We primarily use a train-the-trainer approach, working with your NetSuite administrator and key users so they can support other employees internally. We can also provide additional training when you introduce new functionality, change processes or bring new key users up to speed.

What’s the difference between NetSuite support and a project rescue?

Support and optimization is generally for businesses that are already using NetSuite and need help maintaining, improving or evolving their system. With a project rescue, we create a recovery plan for implementations that have gotten seriously off-track.

Need a NetSuite partner for the long haul?

Whether you're looking for a new NetSuite support partner or considering ProjectLine for your implementation, let's talk about how we can help you get more from NetSuite now and as your business.

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