NetSuite Customization & Integration

200+
ERP implementations

25+
years in ERP & software development

Oracle NetSuite
Solution Provider

ProjectLine worked with us from start to finish, not only figuring out what we needed, but then building it for us. We need something special and unique—they understand that and will build exactly what we need.

Harwin Bouwman

Kroeker Farms

To have a lasting relationship, it’s really about the honesty, transparency and knowing that they have our best interest at heart. We’re looking for leading edge, stable, solid solutions and ProjectLine has been more than able to provide those.

Jeanne Rah

United Van Lines Canada

When should you customize NetSuite?

Just because NetSuite can be customized doesn't mean it always should be.

Every customization or integration adds some level of cost and complexity to your NetSuite environment. That's why we start by understanding what you're trying to accomplish, then look for the simplest sustainable way to get there. The goal isn't to avoid customization. It's to use it intentionally and choose the approach that solves the business problem without adding unnecessary complexity.

Configure before adding complexity

NetSuite gives you a lot of flexibility through standard features, fields, forms, roles, workflows and reporting. If we can meet your requirements using those tools, we'll start there before introducing additional complexity.

Integrate when another solution does the job well

Sometimes the functionality you need already exists outside of core NetSuite. We typically look to SuiteApps designed for NetSuite first, before recommending integrations with other solutions.

Customize when there's a clear business reason

Customization makes sense when an important requirement can't be addressed through configuration or integration. That could mean a small script, workflow or custom application.

Keep it as simple as possible

More complex doesn't mean better. We look for the simplest solution that meets the requirement without introducing functionality you don't need.

Consider the whole system

A change in one area of NetSuite can affect processes, data, integrations and functionality elsewhere. We consider those connections before designing the solution.

Don't customize everything at once

Not every enhancement needs to be part of your initial implementation. We'll prioritize what you need to run the business at go-live, then add new capabilities over time when they make sense.

Build with the future in mind

We consider how customizations will be documented, maintained and supported as NetSuite and your business evolve.

Automate a manual intercompany process

A pharmaceutical company needed to move inventory between subsidiaries to support how it sold products based on licensing agreements. We added a workflow in NetSuite that creates, ships, receives and closes the required transfer orders—replacing a process that was previously done manually.

Build a prescription management interface

A veterinary pharmaceutical company had prescription requirements that weren't easily met with standard NetSuite functionality or third-party solutions. We built a custom interface to manage issuing, tracking and renewing prescriptions, while creating and updating standard NetSuite transactions behind the scenes.

Create a purpose-built time capture interface

A service company needed a better way for employees to capture time. We developed an external process-aligned interface for time entry and vacation management that integrates the information back into NetSuite.

It depends on what you're trying to accomplish and the complexity of the solution. A focused workflow or script may require relatively little development, while a complex integration or custom application can become a significant investment.

Before recommending custom development, we'll look at the business value of the requirement over both the short and long-term, and whether there's a simpler way to achieve the same outcome.

They don't have to, but maintenance needs to be considered when they're designed. We consider how customizations, scripts and integrations will interact with changes to your NetSuite environment over time. Staying close to standard functionality where possible and designing custom solutions carefully helps reduce unnecessary maintenance and upgrade risk.

Customization can help NetSuite support processes that aren't easily met by standard functionality, reduce manual work and preserve capabilities that are important to your business.

The tradeoff is additional cost and complexity that may not equate to long-term value. Custom functionality may require more documentation, testing and ongoing maintenance, which is why we recommend it only when there's a clear business reason.

If a SuiteApp already solves the requirement well, building the same functionality from scratch may add unnecessary cost, maintenance and time to value. Custom development makes more sense when your requirement is unique, important to the way your business operates or isn't adequately addressed by NetSuite or the available SuiteApps.

Yes. Depending on the application and your requirements, we can use an existing connector or develop a custom integration to connect NetSuite with other systems your business relies on.

Have a NetSuite requirement that isn’t met out-of-the-box?

You don't need to know whether the answer is configuration, integration or custom development. Tell us what you're trying to accomplish, and we'll help you determine the simplest sustainable way to get there.

Talk to a NetSuite Expert

NetSuite Customization & Integration Services

Make NetSuite fit the way your business works.

What growing companies have to say…

When should you customize NetSuite?

Configure before adding complexity

Integrate when another solution does the job well

Customize when there's a clear business reason

How does ProjectLine approach NetSuite customization?

Keep it as simple as possible

Consider the whole system

Don't customize everything at once

Build with the future in mind

What does NetSuite customization look like in the real world?

Automate a manual intercompany process

Build a prescription management interface

Create a purpose-built time capture interface

Frequently Asked Questions

How much does NetSuite customization or integration cost?

Will customizations cause problems with future NetSuite updates?

What are the pros and cons of customizing NetSuite?

Should we customize NetSuite or use a SuiteApp?

Can ProjectLine integrate NetSuite with other business applications?

Have a NetSuite requirement that isn’t met out-of-the-box?