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Enhancing divisional tracking and service operations with NetSuite

HMFT initially implemented NetSuite through another provider but faced significant challenges in unifying financial and operational data across their growing organization. After acquiring a new division, they sought a reliable partner to optimize their NetSuite system. ProjectLine improved divisional financial tracking, service reporting and cost management, leading to measurable productivity gains.

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Since 1950, HMFT has been a trusted provider of industrial solutions, specializing in pumps, valves, filters and top-rated equipment for spray foam insulation, liquid paint spraying, powder coating and protective coatings. HMFT is dedicated to offering high-quality products that meet the diverse needs of their customers.

Industry: Wholesale Distribution

Employees: 80

Location: Across Canada

ERP Solution: NetSuite

I find the ProjectLine team to be incredibly customer-oriented. They truly live up to their tagline, The Human Side of ERP. It's clear that the company follows its core values, and it really comes through in the way they work with us.
Brian Whitehead Headshot
Brian Whitehead

President

Industrial pumps

How HMFT gained full clarity and cost control with NetSuite

Before partnering with ProjectLine, HMFT couldn’t see their full financial performance, making it tough to properly manage costs, create accurate forecasts or measure divisional success. ProjectLine tailored NetSuite to deliver the clarity they needed. With improved visibility across divisions, better cost tracking and streamlined service workflows, HMFT gained the tools needed for their growing business.

 

Improved financial visibility across divisions

HMFT lacked the ability to break down financial performance by business unit. ProjectLine configured NetSuite to provide divisional reporting, allowing HMFT to measure profitability across its valves, pumps, spray and finishing divisions. This visibility has streamlined financial decision-making and improved forecasting.

Enhanced cost management

As HMFT is expanding and bringing new acquisitions into the fold, having consistent, reliable cost tracking is critical. ProjectLine implemented enhancements to HMFT’s cost tracking. ProjectLine implemented several enhancements in NetSuite to improve financial oversight and support a smoother onboarding process for newly acquired companies. These included:

  • Electronic File Transfer (EFT) for vendor payments.
  • Profit and Loss reporting by division while ensuring COGS are driven by product, not customer.
  • Cost tracking enhancements for service operations, enabling comparisons of actual and budgeted amounts.
  • Budget tracking for paint booth construction projects, improving visibility into materials, labor and expenses.

Optimized service operations

HMFT’s service team struggled with tracking job profitability and workflow efficiency. ProjectLine implemented a structured process in NetSuite, breaking jobs into key stages—assessment, quoting, PO approvals and parts management. This step-by-step approach enabled better tracking and resource allocation.

Where we once had very little tracking in service, we now have full visibility. The ability to monitor utilization rates and compare actual vs. quoted hours has helped us pinpoint inefficiencies and improve performance.
Brian Whitehead Headshot
Brian Whitehead

President

WHY PROJECTLINE

Where people and ERP come together

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Expertise in ERP Optimization

Our team’s deep knowledge of NetSuite allowed us to deliver tailored solutions that addressed HMFT’s specific needs, such as improved financial visibility and service tracking.
Expertise in ERP Optimization
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Hands-on Support

Unlike their previous experience, HMFT needed a partner who could provide direct, ongoing support. We worked closely with their team to ensure smooth implementation and long-term success.

Hands-on Support
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Customized Solutions

Our ability to create custom workflows and enhance reporting features made us the ideal partner to optimize HMFT's operations and drive efficiency.
Customized Solutions
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