Supporting You Every Step of the Way on Your ERP Journey
Ensuring you get maximum value from your ERP solution is our top priority. That includes technical support to ensure your system is working as expected and helping your team troubleshoot any issues that arise.
But more than that, we take the long view. As changes arise in your business, we help you find new solutions that enable you to thrive.
ERP Help When You Need It
ProjectLine takes a proactive approach to supporting and monitoring your ERP system to address potential issues before they even arise. And when you do need our help, we’re here and ready to support you.
We know your system
We’re experts in ERP software. But understanding your business processes is equally important when it comes to providing effective support. In many cases, the people that implemented your system will be the same ones supporting you over time – or acting as a source of knowledge at the very least.
Expert ERP knowledge
As your first line of defense when issues arise, our Help Desk guarantees a response time of no more than eight hours. We can help you address issues and get back to work quickly. And if we need to escalate tickets with the ERP publisher, we know who to contact for the fastest response.
Ongoing needs assessment
Support isn’t just about the day-to-day. You'll have a dedicated account manager who's available for initial strategic discussions on business process and system challenges, opportunities and solutions.