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ERP Support & Training

Whether we implemented your ERP system or you're looking for a new partner to support your NetSuite or SAP Business One solution, we're here to help.
Smiling man on phone at desk, representing ERP support and training services for NetSuite and SAP Business One by ProjectLine.
Two professionals having a discussion, representing ProjectLine’s ERP support services to optimize and maintain business systems 
LIFETIME ERP SUPPORT

We maximize your ERP investment

Your ERP system requires care and maintenance. Our team of experts will help you resolve issues, optimize your system and implement new functionality as changes arise in your business.

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We know your system

Effective support starts with a solid understanding of your business and your ERP system. The same experts who implemented your ERP will provide ongoing support, ensuring continuity and acting as a reliable source of knowledge long after go-live.

Optimize your ERP

Supporting your ERP system isn’t just about the day-to-day operations. We provide strategic guidance to help you solve new business challenges, optimize processes and continuously improve your ERP system.

Support when you need it

We can help you address issues and get back to work quickly. Our Help Desk guarantees a response based on priority. And if we need to escalate tickets with the ERP publisher, we know who to contact for the fastest response.

Local ERP support

We don’t outsource overseas. Our help desk resources and consultants are in Canada and available from 7am to 7pm EST.

Train the trainer

As you implement new functionality, we train your key users, then they'll train the rest of your team to increase user ownership.

Unmatched resources

Find tips, tricks and other self-help training resources in our Knowledge Base.

Whether it’s their support team solving problems for the end user, their technical team migrating a new database or their sales team discussing an ERP implementation, ProjectLine has always been a pleasure to work with.
Jason MacCuaig

Casey’s Creative Kitchens

With ProjectLine’s product knowledge, we can rely on them as a partner. They’re responsive to our needs.
Headshot of Nathan Pye from KEGO Corporation, emphasizing ProjectLine’s responsiveness and ERP expertise.
Nathan Pye

KEGO Corporation

Working with ProjectLine has been amazing. They helped us bring our teams together quite quickly, kept things simple for us and helped us onboard the system in bite-size pieces so it’s felt manageable.
Headshot of Liam Ellis from Lumenix, praising ProjectLine for simplifying ERP onboarding and uniting internal teams.
Liam Ellis

Lumenix

Whether it’s their support team solving problems for the end user, their technical team migrating a new database or their sales team discussing an ERP implementation, ProjectLine has always been a pleasure to work with.
Jason MacCuaig

Casey’s Creative Kitchens

With ProjectLine’s product knowledge, we can rely on them as a partner. They’re responsive to our needs.
Headshot of Nathan Pye from KEGO Corporation, emphasizing ProjectLine’s responsiveness and ERP expertise.
Nathan Pye

KEGO Corporation

Working with ProjectLine has been amazing. They helped us bring our teams together quite quickly, kept things simple for us and helped us onboard the system in bite-size pieces so it’s felt manageable.
Headshot of Liam Ellis from Lumenix, praising ProjectLine for simplifying ERP onboarding and uniting internal teams.
Liam Ellis

Lumenix

Whether it’s their support team solving problems for the end user, their technical team migrating a new database or their sales team discussing an ERP implementation, ProjectLine has always been a pleasure to work with.
Jason MacCuaig

Casey’s Creative Kitchens

Headshot of David M., ProjectLine contact for NetSuite and SAP Business One support inquiries.
Need NetSuite or SAP Business One support?
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Frequently Asked Questions

How do we contact ProjectLine’s Help Desk?

You can request support by submitting a ticket to our Help Desk. Our team is available Monday to Friday, 7am to 7pm EST (excluding most statutory holidays).

What ERP consulting services does ProjectLine provide?

We help you maximize the value of your ERP solution. That includes: implementation of new ERP functionality; ERP customization; integration with other applications; custom reporting; business process consulting and more.