Ensuring you get maximum value from your ERP solution is our top priority. That includes technical support to ensure your system is working as expected and helping your team troubleshoot any issues that arise.
But more than that, we take the long view. As changes arise in your business, we’re here to help you find new solutions that enable you to thrive.
ProjectLine takes a proactive approach to supporting and monitoring your ERP system to address potential issues before they even arise. And when you do need our help, we’re here and ready to support you.
We’re experts in ERP software. But understanding your business processes is equally important when it comes to providing effective support. In many cases, the people that implemented your system will be the same ones supporting you over time – or acting as a source of knowledge at the very least.
As your first line of defense when issues arise, our Help Desk guarantees a response time of no more than eight hours. We can help you address issues and get back to work quickly. And if we need to escalate tickets with the ERP publisher, we know who to contact for the fastest response.
Support isn’t just about the day-to-day. We perform ongoing system Health Checks and provide recommendations to optimize performance. And we keep in close contact so we can help you evolve your ERP system to meet the changing needs of your business.