Services
ERP Support & Training
Whether we implemented your ERP system or you're looking for a new partner to support your NetSuite or SAP Business One solution, we're here to help.


LIFETIME ERP SUPPORT
We maximize your ERP investment
Your ERP system requires care and maintenance. Our team of experts will help you resolve issues, optimize your system and implement new functionality as changes arise in your business.
We know your system
Effective support starts with a solid understanding of your business and your ERP system. The same experts who implemented your ERP will provide ongoing support, ensuring continuity and acting as a reliable source of knowledge long after go-live.
Optimize your ERP
Supporting your ERP system isn’t just about the day-to-day operations. We provide strategic guidance to help you solve new business challenges, optimize processes and continuously improve your ERP system.
Support when you need it
We can help you address issues and get back to work quickly. Our Help Desk guarantees a response based on priority. And if we need to escalate tickets with the ERP publisher, we know who to contact for the fastest response.
Local ERP support
We don’t outsource overseas. Our help desk resources and consultants are in Canada and available from 7am to 7pm EST.
Train the trainer
As you implement new functionality, we train your key users, then they'll train the rest of your team to increase user ownership.
Unmatched resources
Find tips, tricks and other self-help training resources in our Knowledge Base.
Whether it’s their support team solving problems for the end user, their technical team migrating a new database or their sales team discussing an ERP implementation, ProjectLine has always been a pleasure to work with.
Jason MacCuaig
Casey’s Creative Kitchens
With ProjectLine’s product knowledge, we can rely on them as a partner. They’re responsive to our needs.

Nathan Pye
KEGO Corporation
Working with ProjectLine has been amazing. They helped us bring our teams together quite quickly, kept things simple for us and helped us onboard the system in bite-size pieces so it’s felt manageable.

Liam Ellis
Lumenix
Whether it’s their support team solving problems for the end user, their technical team migrating a new database or their sales team discussing an ERP implementation, ProjectLine has always been a pleasure to work with.
Jason MacCuaig
Casey’s Creative Kitchens
With ProjectLine’s product knowledge, we can rely on them as a partner. They’re responsive to our needs.

Nathan Pye
KEGO Corporation
Working with ProjectLine has been amazing. They helped us bring our teams together quite quickly, kept things simple for us and helped us onboard the system in bite-size pieces so it’s felt manageable.

Liam Ellis
Lumenix
Whether it’s their support team solving problems for the end user, their technical team migrating a new database or their sales team discussing an ERP implementation, ProjectLine has always been a pleasure to work with.
Jason MacCuaig
Casey’s Creative Kitchens

Frequently Asked Questions
How do we contact ProjectLine’s Help Desk?
You can request support by submitting a ticket to our Help Desk. Our team is available Monday to Friday, 7am to 7pm EST (excluding most statutory holidays).
What ERP consulting services does ProjectLine provide?
We help you maximize the value of your ERP solution. That includes: implementation of new ERP functionality; ERP customization; integration with other applications; custom reporting; business process consulting and more.