NetSuite is a popular cloud-based enterprise resource planning (ERP) software that helps growing businesses manage their processes, across finance, inventory, order management and more.
If you’re considering NetSuite, you likely want to understand how much the software costs.
Keep reading - we’ll explain every aspect of the NetSuite pricing model to help you understand the various pricing options and factors that may affect the cost of the software.
Prefer to skip the detail? Reach out to our team directly and we’ll create an estimate for you based on your needs.
NetSuite offers several pricing plans that cater to businesses of different sizes and with different needs. There are many factors that can affect your NetSuite cost, including the number of users, the modules you choose and the level of customization you need.
As NetSuite is a SaaS (software-as-a-service) ERP solution, you’ll have ongoing subscription fees for the software. And then you’ll have the upfront implementation costs. Here’s what impacts the cost for each component (we go into more detail on each area below):
NetSuite’s pricing model is based around the concept of a suite – the suite you need is determined largely by your company size and what type of functionality you need.
Each NetSuite edition is built on the same underlying code base and deployment model, which makes it easy for you to adjust your subscription as your company grows. You also have the flexibility to add new modules to your subscription as you need new functionality.
NetSuite Limited Edition
Single legal entity
Operate in one country
Less than 50 employees
Max 10 named users
Defined scope of business operations
NetSuite Mid-market Edition
More than 10 named users
Have two or more legal entities
Operate in one or more countries
Need to perform consolidated financial reports across multiple currencies
NetSuite Enterprise Edition
1,000+ named users
Multiple currencies and subsidiaries
Have a large scope of operations
Core NetSuite Functionality
Each edition includes the following out-of-the-box:
NetSuite User Pricing – How many users do you need?
NetSuite uses a named user approach, which means you need one license for each individual user. Pricing will depend on the modules you’re using and how many of each license type you need.
Full user license – For users that are performing transactions in the system on a day-to-day basis. This would include your accounting team, sales and marketing users, etc.
Self-service user license – For users that perform limited tasks, like entering time and expenses.
Read only access – If you have users that need read only access to NetSuite data, you don’t need a user license. You can simply schedule reports and distribute them to non-licensed users in Excel, Word or PDF using native NetSuite reporting functionality.
NetSuite Advanced Modules – What functionality do you need?
No matter which NetSuite edition you have, you’ll get the same core ERP and CRM features we outlined above. If you need industry-specific functionality, you’ll likely purchase a collection of modules as part of the industry suite. But you also have the option to license advanced modules individually.
You can add modules at any time in your subscription term. And if you need to remove a module, that can be done at contract renewal. This brick-by-brick scaling model means you only pay for what you need today, but you have the flexibility to add on as you grow. A NetSuite implementation partner can help you determine where to invest now and what your system growth plan looks like to get the best ROI.
When it comes to the implementation costs for a NetSuite system, there can be a lot of variation. Your implementation is unique to your business and the implementation cost will reflect that.
At a high level, here are the factors that will impact the cost of your implementation:
Size of your implementation – If you’re a small company with simple processes, you’ll spend less on the implementation. You can expect the cost to increase based on the size of your company and complexity of your processes.
Modification and customization – Many companies customize the functionality to suit their needs, but keep in mind that even simple customizations add cost. Work closely with your partner to determine which customizations will give you the best result based on the effort.
System integration – NetSuite is robust enough to include the core functionality most companies need. But it can also be integrated with other point solutions that you need to keep in the mix.
If your company is price-sensitive and has a limited scope, a SuiteSuccess implementation could be a good fit. It’s a more prescriptive implementation approach that leverages industry best practices to get you live with NetSuite in 100 days. Generally speaking, SuiteSuccess works well for companies that don’t need integrations or customizations. There’s a little less tailoring, but you still get a solution that delivers measurable results while keeping the cost down. Talk to your NetSuite Partner to see which implementation approach is best for your business.
Other NetSuite Pricing Considerations
We’ve covered the most important factors, but there are a few final points worth mentioning.
NetSuite typically works on an annual subscription term. But many companies prefer to sign on for a longer term (5 years is often ideal). When it comes to ERP software, you’re in it for the long run, so it makes sense to secure more predictable pricing. This way you won’t be as heavily impacted by possible price increases when your renewal period comes along.
NetSuite offers technical support for all editions at no additional charge. If you choose to work with a NetSuite Partner, you’ll also have access to their team for support and optimization. Your partner should be your first line of defense as they have a full understanding of your implementation and your business needs.
If you need 24/7 access to NetSuite Support, you also have the option to upgrade to NetSuite Premium Support for an additional fee, based on your software contract value.
You can purchase a Sandbox account for an additional fee that’s based on a percentage of your annual contract value. It gives you an identical copy of your production environment so you can develop and test customizations without impacting your operational data.
Dedicated Service Tiers
Your NetSuite system uses the SuiteCloud Infrastructure to provide best-in-class availability, leading security controls and data redundancy. But for larger companies that require even greater control and scalability, NetSuite’s Premium Service Tiers are a good option. These tiers come at an additional cost but offer dedicated database storage and more flexibility on update releases if you need it.
Make the Move to NetSuite
NetSuite is a powerful and feature-rich ERP software that can help you streamline your operations and improve efficiency. Understanding the cost relative to the value for your business is an important part of your ERP decision.
Talking with a North American NetSuite partner like ProjectLine is your next step. We’ll work with you throughout your NetSuite evaluation to help you find the right solution that meets your needs and budget.
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