My favourite part of my job is helping small-medium sized business owners find ways to create efficiencies in their management systems. It's completely satisfying when these businesses start to become more profitable by running more efficiently. Basically, being able to work 'on' the business, not just 'in' the business, always reacting to the day-to-day. Good companies often survive on the hard work and talent of the individuals in their organization, but great companies find ways to share that hard work and talent, and make it all truly collaborative. I love working with companies who 'get it'.