NetSuite Partner Types: Which One is Right for You?

Choosing the right NetSuite partner can feel like a daunting task, but it’s a decision that can make a world of difference for your business. In this blog, we're going to break down the types of NetSuite partners and help you understand how to choose the best one for your needs. Whether you’re a small business looking for a simple, integrated solution or a growing enterprise needing extensive customization, we’ve got you covered.

What is a NetSuite Partner?

A NetSuite partner is a certified expert authorized to support NetSuite ERP software. These partners offer a range of services, including system implementation, customization, integration and ongoing support. Working with a NetSuite partner ensures you have the expertise and resources needed to get the most out of your ERP investment.

NetSuite authorizes four partner programs – Solution Provider, Alliance Partner, Business Process Outsourcing partner or a SuiteCloud Development Network partner.

1. Solution Provider

Solution Providers are the backbone of the NetSuite partner ecosystem, specializing in the end-to-end implementation of NetSuite solutions. This includes everything from initial consultation to post-implementation support. A key differentiator among NetSuite partner types is that Solution Providers can sell NetSuite software, allowing you to purchase software licenses directly from them. Additionally, these partners work closely with your business to understand your unique needs and tailor the NetSuite system accordingly. Solution Providers typically offer a wide range of services, including system configuration, data migration, user training and ongoing technical support.

When Should You Work with a Solution Provider?

Working with a Solution Provider is ideal if you’re looking for a single point of contact on your NetSuite journey. During the sales cycle, you'll deal exclusively with the Solution Provider for everything from discovery and demos to licensing requirements and implementation. After go-live, you'll continue working directly with the Solution Provider for ongoing support, services and any new licenses you may need. This streamlined approach eliminates the need to manage multiple channels for NetSuite services and licenses, as is the case when you work with an Alliance Partner.

By Working with a Solution Provider, You Gain:

Expertise and Technical Knowledge

Solution Providers bring extensive experience and deep technical knowledge of NetSuite. They have a proven track record of successful implementations and are well-equipped to handle the complexities of your ERP needs. Their expertise ensures that your NetSuite solution is tailored to your specific business processes, helping you achieve your operational goals more efficiently.

Ongoing Support

A major benefit of partnering with a Solution Provider is the continuous support you receive post-implementation. They offer technical support, troubleshooting and maintenance to ensure your system stays running smoothly. This ongoing relationship means you have a dedicated team ready to assist with any issues or updates, ensuring your NetSuite solution functions exactly as you need it to.

Proven Success

Solution Providers are a go-to for NetSuite implementations because of their history of success. In fact, over 60% of NetSuite implementations are performed by partners, highlighting their expertise and reliability in delivering effective ERP solutions. This track record of success can give you confidence that your project is in capable hands.

Need Help Finding the Right Solution Provider?

Finding the right NetSuite Solution Provider can feel overwhelming, but it doesn’t have to be. Remember, some providers focus exclusively on SuiteSuccess, others on traditional implementations, and some offer both. It's important to understand your specific needs and find a partner that has the right knowledge and expertise to match the complexity of your business, to ensure you have long-term support as your business evolves.

For more detailed insights on choosing the right NetSuite partner for your business, grab a copy of the guide below. ⬇️

2. NetSuite Alliance Partner

Like Solution Providers, Alliance Partners provide NetSuite implementation and support services, but they don’t sell licenses. This means you’ll have two relationships to manage—NetSuite for software licenses and the Alliance Partner for services.

When you evaluate NetSuite, you’ll typically contact NetSuite first, and they’ll recommend an Alliance Partner to provide the implementation services. The upside of this approach is that NetSuite has relationships with the Alliance Partners and can recommend one with relevant industry experience and skills based on your requirements. On the flip side, you relinquish a bit of control in choosing a partner that also fits your culture. You can request a different Alliance Partner or find one on your own, just keep in mind that it will extend the timeline of your evaluation and delay the start of your project.

When Should You Work with an Alliance Partner?

Working with an Alliance Partner is ideal if you're comfortable managing two vendors. This setup can be a better fit if your business is smaller and less complex, where the added coordination between two vendors isn't a significant burden. However, as your company grows and the complexity of your NetSuite usage increases, having a single point of contact (such as a Solution Provider) becomes more crucial for seamless management and support.

3. Business Process Outsourcing Partner

A Business Process Outsourcing (BPO) partner allows you to focus on your core operations while the partner offers other services. These services can include outsourced accounting, payroll, human resources and other business processes, providing you with the flexibility to concentrate on strategic initiatives.\

When Should You Work with a BPO Partner?

If your business is looking to reduce overhead costs by outsourcing non-core business functions, you may find BPO partners highly beneficial. By outsourcing these functions, you can achieve some cost savings, improve efficiency and ensure compliance with regulatory requirements. This approach often makes sense for smaller, high-growth companies that lack internal capacity.

4. SuiteCloud Development Network Partner

SuiteCloud Developer Network (SDN) partners play a crucial role in the NetSuite ecosystem by developing custom applications and integrations, known as SuiteApps, that enhance the NetSuite platform. These partners bring innovation and tailored solutions to meet industry needs or unique business requirements.

You can explore certified SuiteApps in the SuiteApp directory. However, it’s important to note that not all SuiteApps are created equal. The best way to find the right SuiteApps is to work closely with a Solution Provider or Alliance Partner. They have in-depth knowledge of the solutions, understand the reputation of various SDN partners, and can evaluate how well SuiteApps will meet your specific needs. This collaborative approach ensures you get the most effective and reliable solutions for your business.

How to Choose the Right NetSuite Partner

Assess Your Needs

Start by figuring out what your business really needs. Are your business processes straightforward or complex? What are your goals for implementing NetSuite? Do you need extensive customization, integration with other systems or specialized industry solutions?

Next, consider the different implementation methods. Some partners focus on NetSuite SuiteSuccess implementations, which are great for simpler, faster setups. Others use a traditional implementation approach that works better for companies with more complexity. If you're unsure which approach is right for you, partners with experience in both methods can provide valuable recommendations based on your unique requirements. Understanding these factors will help you narrow down the list of potential partners.

Select a NetSuite Partner

When evaluating potential NetSuite partners, consider the following criteria:

Expertise

Look for partners with a proven track record and deep expertise in NetSuite implementations. Consider whether they have the right type of expertise, in SuiteSuccess for small businesses or traditional implementations. You should also check their certifications, years of experience and the number of successful projects they have completed.

Industry Experience

Choose partners with experience in your industry, as they will better understand your unique challenges and requirements. Industry-specific knowledge can significantly enhance the implementation process and ensure the solution is tailored to your business needs.

Customer Stories

Check testimonials and reviews from other businesses to gauge the partner’s reliability and customer satisfaction. Reviews can provide insights into the partner's service quality, responsiveness and overall performance.

Culture Fit

Ensure the partner's company culture aligns with your own. A good culture fit can facilitate smoother communication, stronger collaboration and a more positive working relationship. Look for a partner whose values, work style and approach to problem-solving are compatible with your business.

Questions to Ask Your NetSuite Partner:

• How many NetSuite implementations have you completed?
• Can you provide case studies or testimonials from customers in our industry?
• What is your approach to customization and integration?
• What kind of post-implementation support do you offer?

These questions will help you understand the partner's capabilities, experience and commitment to customer success. Gathering this information will also set you up to make a well-informed choice and select a partner that aligns with your business goals and requirements.

Selecting the right NetSuite partner is crucial for the success of your ERP implementation. By understanding the different types of partners and carefully evaluating your options, you can find a partner that will help you achieve your business goals and drive long-term success. A well-chosen partner will provide the expertise, support and customized solutions necessary to maximize the value of your NetSuite investment and ensure your business operates efficiently and effectively.