ERP (or Enterprise Resource Planning) is a category of software that manages the various functions across your business, in one system.
Take a step back and think about all the processes that are essential to running your business – accounting, sales, inventory, purchasing, manufacturing, service, etc. The list goes on based on your business structure. Most small and mid-size companies have a separate application for each of these processes. ERP software changes that approach – it integrates all the functions across your entire organization into one system.
If you’re considering ERP software, there’s a good reason—growing companies turn to ERP to solve one (or more) of these four challenges. The details may vary, but the core issues remain the same.
You’re juggling QuickBooks, standalone apps for different departments and countless spreadsheets. Since these disparate systems don’t talk to each other, you spend hours manually reconciling data—leading to errors, delays and unnecessary labor costs.
Manual tasks slow your team down, making everyday work frustrating and time-consuming. These inefficiencies also impact cash flow—delaying invoicing, extending collection times and ultimately costing you money.
Without visibility into your data, you’re forced to manage by gut feel. If your purchasing team doesn’t know how much of each item is on the shelves, they run the risk of under or over-ordering. Without a clear picture of their sales pipelines, your sales team could miss opportunities to generate revenue. And if you don’t have timely, accurate reporting on revenue, profitability and margins, you’ll find it more challenging to make sound operational decisions.
As your business expands, managing scattered systems becomes a bigger headache. Constant data transfers, inconsistencies and inefficiencies pile up—hindering growth instead of supporting it.
You may be thinking that this sounds awfully familiar, and you're not alone. But that leads us to an important question—how do we use ERP in practice?
Let’s consider a distributor of industrial supplies that sells through both traditional and online channels. When a customer places an order on their ecommerce site, a sales order is automatically created in their ERP system. The financial information flows straight through to accounting so they can process the payment. The order details go to the order management department to pick, pack, ship the order and send a confirmation to the customer. Inventory counts are automatically updated in the system as the order is processed, which then feeds into the purchasing department’s data, so they know what products to order and when. The data automatically flows between departments, because they’re all working in the same system, with the same set of data.
An ERP system brings everything together, giving you the clarity, efficiency and scalability you need to keep growing without the growing pains.
The exact results will vary based on your industry and business structure, but here’s a snapshot of the results companies typically see when they implement ERP:
While the acronym was first coined by Gartner Group in the 1990s, the origins of ERP go back much further. Back in 1913, engineer Ford Whitman Harris developed the economic order quantity (EOQ) model – a paper-based manufacturing system for production scheduling. Then in 1964, toolmaker Black and Decker combined EOQ and a mainframe computer to create a materials resource planning (MRP) solution. This was the manufacturing standard until MRP II was developed in 1983. MRP II featured modules and integrated core manufacturing components, like purchasing, bill of materials, scheduling and contract management.
Moving into the 1990s, the term ERP was used to represent the next evolution that took the software beyond manufacturing. Software vendors began creating applications that addressed all core business functions, like accounting, HR and more. Modern ERP solutions have gone beyond the back end operational functions to include revenue generating processes like sales, eCommerce and marketing automation.
While ERP was traditionally the domain of large enterprises, the perception of ERP cost is changing. Cloud-based solutions make ERP make accessible and for high growth SME’s looking to save money long-term by automating manual tasks, improving inventory management and reducing costly mistakes.
ERP is a business management software that helps companies collect, store, manage and analyze data from all areas of their operations. By integrating core business processes into one unified system, it eliminates data silos and provides employees at every level with a single source of truth to streamline daily activities and improve efficiency.
There are several ERP deployment models you can choose from. Each one comes with its own considerations and will impact who owns responsibility for system infrastructure, but also how your users interact with the system.
In a public cloud ERP model, your system is hosted by a third-party and users access the system via a web browser. This is a multi-tenant model, meaning more than one company’s system is running in the same technical environment.
With a private cloud ERP deployment, a third-party will host your ERP system and your users access it via a remote desktop. You have a technical environment that’s dedicated to your company, providing added levels of control over your data.
An on-premise ERP system is installed and maintained on a local server, within the walls of your building. Users access the system as a desktop application and you’re responsible for server hardware and maintenance.
Hybrid cloud ERP is a combination of public and private cloud (and sometimes on-premise components). You can leverage the benefits of all models based on how your users need to access and interact with the system.
Now you might be wondering — what types of ERP systems are there and how do I decide which one is best for my business?
Choosing the right ERP is a big decision, and we understand how overwhelming the process can be. The best ERP for your business ultimately depends on your industry, budget and growth plans. Here’s a look at the best ERP systems for small businesses and what they do best:
NetSuite is a cloud ERP designed for high-growth companies that need flexibility as they expand. With its modular approach, your business can start with a SuiteSuccess implementation for a fast, industry-specific rollout and scale over time by adding native NetSuite modules for advanced financials, inventory, ecommerce and more. Plus, its robust automation, real-time reporting and extensive customization options ensure your ERP evolves alongside your business.
SAP Business One is a powerful ERP tailored for small to mid-sized manufacturers and wholesale distributors, offering robust inventory and supply chain management alongside comprehensive financial tools. What sets it apart is its flexible deployment options—on-premise or private cloud—giving your business greater control over data, security and system customization. If you prefer to keep your ERP in-house or want a dedicated cloud environment, SAP Business One provides the flexibility to align with your IT strategy.
Acumatica is a good option for service-based businesses, construction companies and project-driven industries that require advanced financials and project management tools. Acumatica’s open API structure also makes it easy to integrate with third-party applications.
Microsoft Business Central is a strong ERP for small businesses that rely on Microsoft tools like Office 365, Power BI and Teams. It offers seamless integration with these products, making it easy to adopt. With strong financials, sales and inventory management, it’s a good fit for businesses looking for a familiar interface and easy connectivity.
Odoo is an open-source ERP with a modular structure, allowing businesses to start with basic functions and expand as needed. It’s highly customizable and affordable compared to other ERPs, making it a good option for startups and small businesses that have relatively simple processes and the resources to support a higher level of customization.
Epicor is a strong contender for small manufacturers, specialty retailers and automotive businesses. It provides deep industry-specific functionality, particularly for businesses with complex production workflows. If you need an ERP tailored to your niche industry, Epicor might be the right fit.
ERP software does a lot out-of-the-box, but every business has unique processes that may require additional functionality. ERP customization allows you to modify the system’s features to better fit your workflows, while ERP system integration extends the capabilities by connecting with other best-of-breed software to create a complete solution.
Both approaches are common and can significantly enhance efficiency—when done strategically. The key is to customize only when necessary and design integrations that ensure seamless data flow across all systems. For the best results, choose an ERP partner with deep expertise in both ERP functionality and software development to ensure a smooth and effective implementation.
There’s a lot of misinformation about ERP, and unfortunately, these myths can keep you from making a game-changing decision for your business. Let’s set the record straight on some of the biggest misconceptions:
Many modern ERP solutions are designed specifically for small and mid-sized businesses. They scale with you, so you don’t have to wait until you’re a giant corporation to benefit from better efficiency and data visibility.
While ERP requires an upfront investment, it pays for itself by eliminating manual processes, reducing errors and improving efficiency. Your business will save money, boost productivity and scale more effectively, making ERP a smart financial decision rather than just a cost.
Implementation timelines vary, but with the right planning and ERP partner, you can go live in months—not years. Plus, many ERP solutions have rapid deployment options that are tailored for small businesses.
While ERP does provide strong financial tools, it also streamlines operations across inventory management, sales, customer service and more, giving you a full picture of your business in one place.
Manual processes, disconnected systems and workarounds might seem manageable now, but they can slow down growth and create costly inefficiencies. ERP helps you future-proof your operations before problems spiral out of control.
Given that you’re already researching ERP, you probably have an inkling that an ERP project is in your future. But how do you know if you’re ready to take the leap? Here are the top indicators that it’s time for ERP.
If any of these signs sound familiar, it’s time to take the next step and assess whether ERP is the right solution for your business. To truly gauge your readiness, take our ERP Readiness Assessment— it’s a quick and insightful tool will help you identify gaps in your current operations and provide clarity on whether your business is ready for the transformative power of ERP. Don’t just guess—get a clear picture of what’s next for your business.