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Epicor vs. NetSuite: An ERP Comparison

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Jalene Ippolito May 25th, 2021

Comparing ERP solutions is no easy task. And the pressure to find the right solution can be overwhelming. We’re here to help!

We’re doing another ERP head-to-head to help you understand the most important differences between Epicor and NetSuite. The goal is to cut through the noise and give you the key details up-front to help you in your search.

About Epicor

Epicor provides over 15 different ERP products for a variety of industries, including distribution, manufacturing, retail and others. You have your choice of deployment options – while most of their existing customers are still on-premise, they’ve made the shift to cloud in recent years.

Epicor Pros

  • Allows for multiple deployment options based on your needs.

  • Epicor performs well in supply chain management, particularly for production, inventory and warehouse / fulfillment.

  • The Governance, Risk and Compliance (GRC) suite offers strong risk management capabilities.

  • Strong mobile functionality with the Epicor Virtual Agent app that allows users to interact with Epicor Prophet 21 via voice and text commands.

  • Native functionality to handle consigned inventory and supplier managed inventory.

Epicor Cons

  • Functionality in marketing, CRM and eCommerce is light.

  • As a versioned solution, upgrades are known to be difficult with broken customizations being common.

  • Custom reporting requires technical expertise and will likely require a consultant to implement.

  • There’s no option for self-service customer or vendor portals. The available workaround is to buy a full license for each customer / vendor and make heavy screen customizations to accommodate their needs.

  • Epicor solutions don’t come with pre-loaded dashboards – business intelligence and analytics tools are available at an additional cost.

While Epicor has a strong user base, with 20,000 mid-size customers, their multi-product focus is something to consider. The company has been sold / acquired 4 times in the last 10 years, triggering changes in leadership and product focus.

About NetSuite

NetSuite is a leading cloud ERP solution for growing companies. Like Epicor, it’s well-suited for companies in distribution and manufacturing, but also extends into services industries. As the pioneer of cloud ERP their focus is on delivering robust functionality without the IT overhead. NetSuite is designed as a modular solution, giving you the flexibility to add new functional modules as you need them. This is a great approach for smaller companies, allowing them to start small and scale the solution as their business grows.

NetSuite Pros

  • Wins on inventory management capabilities compared to Epicor, with multi-location planning, inventory visibility and lot traceability.

  • Robust tax management features to meet numerous government standards and regulations without the added manual effort.

  • Strong CRM and marketing automation capabilities offer a 360 view of the customer and improve sales performance.

  • A broad ecosystem of SuiteApp partners offer options to extend the functionality of the platform.

  • NetSuite dedicates all its resources to developing a single, cohesive platform using a unified code set.

NetSuite Cons

  • As a pure cloud solution, NetSuite can’t be deployed on-premise or in a private cloud. This is really only a con if you have strict compliance requirements in your industry that require greater control of your technical environment.

  • You may need to extend the capabilities of the NetSuite warehouse management system with a SuiteApp extension to match the functionality that Epicor offers.

The Verdict

We’re big believers in the right ERP solution for the right customer. It all comes down to your requirements and what you want to achieve with your new ERP system.

That being said, when we look at online comparison sites, users have spoken – NetSuite is the preferred solution.

  • NetSuite was rated 2/10 on TrustRadius (compared to a 6.8/10 rating for Epicor).

  • NetSuite was rated 4.09/5 on Software Advice (compared to Epicor’s 3.89/5 rating).

As your Canadian NetSuite implementation partner, we’re here to guide you through the process – right from evaluation, through implementation and beyond. Let's connect to get started.


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May 25th 2021
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