How SAP Business One streamlined operations and put customers first...
Before SAP Business One, Aircom had to modify their accounting software to accommodate their unique manufacturing needs. As they continued to grow, they needed a flexible ERP system that could support distribution, manufacturing and service, all under one roof. SAP Business One was the right fit, offering the ability to automate manual processes and unify the business. With ProjectLine’s deep understanding of their operations, Aircom has turned efficiency gains into a better experience for their customers.
A system built for complexity
Unlike businesses with a single focus, Aircom needed a platform that could support the full scope of their operations. SAP Business One handles complex manufacturing schedules, real-time inventory management and post-sale service workflows all in one place. The result is a more cohesive operation where data flows freely between departments, allowing the team to stay aligned and responsive.
Increase in efficiency
Manual processes were creating bottlenecks across departments. With automation through SAP Business One, Aircom saved an average of one hour per day per user across 12 team members. They also eliminated enough low-value work to reallocate the equivalent of one full-time role. These gains allowed them to speed up order processing, improve communication and refocus resources toward activities that directly impact customer satisfaction.
Improved strategic focus
By reducing the burden of routine tasks, the team at Aircom now has the freedom to take a more strategic approach to operations and service delivery. With better visibility into performance metrics and fewer system workarounds, they can prioritize customer relationships and deliver a more consistent experience. The business is not just running more smoothly—it’s delivering more value where it matters most.
